Customer information security policy

Thank you for visiting the website letsflytravel.vn, operated by Let’s Fly Travel Co., Ltd. We respect and are committed to protecting your privacy. Please read the privacy policy below to understand the commitments we make to respect and protect the rights of our visitors.

The privacy policy will explain how we receive and use your personal information. It will also outline the steps we take to secure the personal data of our customers. Finally, the privacy policy will clarify your choices regarding the collection and use of your personal information.

Protecting personal data and building trust with you is very important to us. Therefore, we will use your name and other related information in accordance with the content of this privacy policy. We will only collect information necessary for transaction processing.

We will retain customer information for the duration required by law or for relevant purposes. You can visit and browse the website without providing personal details. In this case, you remain anonymous, and we will not be able to identify you unless you log in to your account.

1. Collection of personal information

We will collect various information from you when you wish to place an order on the website.

We collect, store, and process your information for the purchasing process, subsequent notifications, and to provide services. This includes, but is not limited to, personal information such as title, name, gender, date of birth, email, address, phone number, fax, payment details, card payment details, or bank account information.

We will use the information you provide to process your orders, deliver requested services and information, and fulfill your specific requirements.

Your order details are retained by us, but for security reasons, we do not disclose them directly. However, you can access this information by logging into your account on the website. There, you will see your order details, received products, shipped products, and the details of emails, banks, and newsletters you have subscribed to.

You commit to keeping your personal data secure and not disclosing it to third parties. We are not responsible for any misuse of passwords unless the error is ours.

2. Use of Cookies

Cookies are small text files that can uniquely identify your access name from your computer to our server when you visit certain pages on the website and will be stored by your internet browser on your computer’s hard drive. Cookies are used to identify IP addresses and save browsing times. We use cookies to make it more convenient for you to access the website (e.g., remembering your login name when you want to return to update your shopping cart without having to re-enter your email address) and do not require any information about you (e.g., advertising purposes).

Your browser can be set to not use cookies, but this will limit your access to the website. Please accept our commitment that cookies do not contain any personal private details and are safe from viruses.

This website uses Google Analytics, a web analysis service provided by Google, Inc. (“Google”). Google Analytics uses cookies, which are text files placed on your computer, to help the website analyze how users interact with the site. Information collected from cookies will be transmitted to and stored by Google on servers in the United States. Google will use this information to evaluate your use of the website, compile reports on website activity for website operators, and provide other services related to website activity and internet usage. Google may also transfer this information to third parties where required by law or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google.

You can refuse the use of cookies by selecting the appropriate settings on your browser; however, please note that this may prevent you from fully utilizing the website’s functions. By using this website, you consent to Google’s processing of your data in the manner and for the purposes set out above.

3. Security

We are committed to keeping all customer information confidential. We have appropriate technical and security measures to prevent unauthorized or unlawful access, loss, destruction, or damage to your information. When collecting data on the website, we gather your personal details on a secure server. We advise you not to share payment details with anyone via email, as we are not responsible for any losses you may incur from sharing your information over the internet or email.

You must not use any program, tool, or other methods to interfere with the system or alter data structure. It is strictly forbidden to disseminate, promote, or encourage any activities aimed at interfering with, damaging, or infiltrating the website’s data. Any violation will result in the forfeiture of all rights and may be subject to legal prosecution if necessary.

All transaction information will be kept confidential, but in the case of a legal request, we are obligated to provide such information to the relevant authorities.

The terms, conditions, and content of this website are governed by the laws of Vietnam, and the competent Vietnamese courts will have jurisdiction over any disputes.

4. Customer benefits

You have the right to request access to your personal data and to ask us to correct any inaccuracies in your data free of charge. At any time, you also have the right to request that we stop using your personal data for marketing purposes.